Help
How a case works
From opening the case to the signed letter: what you do, what the other person sees, and what your assistant does.
This help describes a case with an assistant. See the help for a case without an assistant
Opening a case
You answer a few questions: what it is about, what is happening, what you would like to get, and who is involved. Your answers go to your assistant; the other person will not read them.
You are asked for your name and your email address: the name will appear in the agreement; the address, confirmed by a code, opens your account. The other person's name is not asked for: they will give it themselves when they arrive.
Before inviting them, you see what they will receive: your name, and the subject of the dispute, as you chose it. You invite them by email, or with a link you send them yourself, now or later.
The subject is chosen from a list. They will receive nothing of what you write to your assistant.
If you have received an invitation
The link you received opens a page that says who is inviting you, and what about. No one is told about your visit. You go in with “View and reply”, or you come back later: the link stays valid. When you go in, you are asked for your name: it will appear in the letter, and the other person will see it.
Your assistant
In the case, you write to your assistant, which is an AI. It is a private exchange: the other person does not see it, and their assistant does not read it. Of the agreement, yours sees only what both of you see.
It helps you say what you want and prepare your proposals. It does not say who is right, decides nothing and gives no legal advice.
It writes nothing in the agreement. When you prepare an element, it can fill in its fields from what you wrote to it — “Fill in with my assistant”: you read them over, and it is your click that sends it.
Before each request to the model, your name and email address, and those of the other person as soon as they are known, are replaced with neutral references. The model does read the facts of your dispute — amounts, dates, what happened: without them, it could not help you.
The agreement
Next to the conversation, the agreement is built element by element, and both of you see it: its elements one by one (“The elements”), or the whole letter (“The letter”).
To propose an element, open “Propose an element”, then choose from the “What do you want to propose?” menu: “Pay a sum of money”, “Do something”, “Refrain from something”… Before sending it, you read the sentence as it will appear in the agreement.
A commitment can depend on another one: in its form, “Does this commitment depend on another one?” lets you choose the one it depends on, and it will then take effect only if that one is performed. Only a commitment performed by a date — a payment, a piece of work, a handover, a document, a piece of information — that is not owed by the same person can be chosen. The commitment it depends on is proposed first, and it cannot be withdrawn while another one depends on it.
A payment, a piece of work, a handover, a document or a piece of information can have a date, or a time limit after signing: “Within a time limit”, in days, weeks or months. The sentence states the time limit as you write it, and no end date is worked out.
An element the other person proposes waits for your answer: “Accept”, or “Propose something else”. What you propose in its place shows what it replaces: the earlier sentence under the new one, and what changed.
What you proposed, you can change or withdraw: “Edit”, “Withdraw”. An element the other person proposed can still be replaced, even once accepted: “Propose something else”.
At the top of the screen, a line says what is expected, and from whom. When it is your turn, it says so — “Your turn” — and takes you to what there is to do.
When everything proposed is accepted by both of you, each of you reads the whole agreement and validates it: “Validate the whole agreement”. Once validated by both of you, it can no longer be changed: it gets signed. If an element changes before then, the validations have to be given again.
Signing
Once the agreement is validated by both of you, each of you signs it: “Sign agreement letter”. You read what has been agreed and the name you are signing under, then you sign by typing that name.
What this signature is worth
- It is a simple electronic signature: your consent given online, recorded with the date and time.
- It is neither advanced nor qualified within the meaning of Swiss and European law. A clause that the law makes subject to a form — a document signed by hand, an authentic instrument — is made in that form.
- The letter keeps the written record of your agreement. It is not a court ruling.
Your name is part of what you sign: you are asked for it before validating, if you have not given it yet, and it can no longer change once the agreement is validated by both of you.
When both of you have signed, the case is closed: the letter is sealed, with a reference.
After signing
Your agreement letter is in the case, with its reference, in the form CLM-XXXXX-XXXXX; the other person has the same one, under the same reference. You can download it (“Download agreement”) or open a printable version (“Open printable agreement”), to print it or save it as a PDF.
With this reference, anyone can confirm its existence, its date and its integrity, without reading it. The verification says that a text existed on that date, unaltered; it does not say who signed it. Verify a letter
The person who opened the case finds it under “Cases”, from any device: their account opened with it. The invited person comes back without doing anything on the device where they went in: the link they received only works once. To find the case from another device, they create an account, offered below the conversation as soon as they go in: “Find this case again later: create an account”.
Questions
- Who writes the letter?
The two of you. Each element of the agreement is proposed by one of you, read in full before it is sent, then accepted by the other. If you have chosen an AI, it can help you fill it in; you are the one who proposes it.
- What does the other person see?
The agreement, which you both see: each element proposed, and by whom. What you propose in the agreement, the other person reads, and can make use of, even if the agreement is not signed. Before coming in, they read your name and the subject of the dispute; you review what they will receive before inviting them. With the assistant, they see nothing of what you write to it, and theirs does not read it.
- Can I change my mind?
Yes, as long as the agreement is not validated by both of you: you can change or withdraw what you proposed, and propose something else in place of what the other person proposed. Once validated by both of you, the agreement can no longer be changed.
- What if they do not come?
The agreement is built by the two of you: without them, there is nothing to sign, and you pay nothing. The invitation link stays valid; you can send it again later.
- What if we do not reach an agreement?
Nothing is signed, and you pay nothing. You can stop whenever you like: the case stays as it is. A mediator or a lawyer can help you go further.
- Does the agreement have legal value?
The letter is an agreement between the parties: it is worth only what their consent makes it worth. It is not a judgment, and Concilim does not make it enforceable. What the law of a country makes of it depends on that law. It is an admissible evidentiary record of what you accepted, and when.
- Does this replace a mediator or a lawyer?
No. Concilim advises no one, does not examine your situation in the light of the law, does not say who is right and decides nothing. It replaces neither a lawyer, nor a mediator, nor a conciliation authority. If the situation is complex, if one of you is in a position of strength, or if you need advice on your rights, see a mediator or a lawyer.
- Which situations is Concilim not made for?
Concilim does not handle separations, child custody, inheritances, or situations involving violence. A separation, child custody or an inheritance most often require a judge, a notary or an authority to be involved. This space is not suited to situations involving violence or danger. In case of emergency, contact your country's or region's emergency services immediately.
- What happens to my data?
The application and its data are hosted in Geneva. To reply to you, your messages are sent to the provider of the AI model, without your name or your email address. You can delete your account under “Account”; to exercise your other rights, write to us through the contact page.
- How much does it cost, and who pays?
49 USD per signed agreement. Everything is free until you sign. The person who opens the case pays, at the time of signing; the invited person pays nothing. Without an agreement, you pay nothing.